Payment activation draft
Refund and cancellation policy
No refund rule has been invented. Payments remain locked until the exact cancellation window, work-start milestone, refund eligibility, and exception process are approved.
Decision points awaiting approval
- Whether a customer may cancel before discovery or production begins
- How completed discovery, design, migration, and integration work affects refund eligibility
- How customer delays, unavailable assets, or scope changes are handled
- Where refund requests are sent and how quickly they are reviewed
- Whether approved refunds reverse onboarding or access already delivered